FAQ

Do I have to create an account to checkout?

No you don’t have to create an account to checkout, just enter your shipping and payment details. However it is definitely worth signing up and creating one for exclusive offers and to keep an eye on your order status!

Do you offer free delivery?

Yes. Our Standard delivery service is free for orders above £70.

I chose standard delivery, how long will my order take?

Standard delivery is approximately 7 working days from the day of dispatch (this doesn’t include weekends or bank holidays). This is an estimated time and may take longer during busy periods

My order has not been delivered. What can I do?

If you have any concerns regarding your order, our Customer Service team will be able to help you. Please CLICK HERE for our contact details.

I am missing an item from my order. What should I do?

If you have an item missing from your parcel, please contact our Customer Services Team. Please CLICK HERE for our contact details.

Can I track my order?

You will receive an email with a tracking number once your parcel is ready for dispatch (this is in addition to your dispatch email). If you have any concerns regarding your order, our Customer Service team will be able to help you. Please CLICK HERE for our contact details.

How can I return an item?

Please write back to us with a reason to return on info@wardrobejunction.comalso go thru our Return policy for more information.

I have received a faulty item. What should I do?

If in the unfortunate event your item is faulty please contact our friendly customer service team at customerservise@wardrobejunction.com immediately our team will be happy to advise you how to return the item to us.

Can I exchange an item?

Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.

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FREE SHIPPING

ON ORDER ABOVE £ 70

Find tracking information and order details from Your Orders.

£10 OFF On your first order

When you spend £50 or more.

T&C ‘s apply.

Claim addon discount of 20% , use Coupon20 at checkout.

Wardrobe Junction